Starbucks Android Mobile Order & Pay

2013-2014 · Visual, product and interaction design

As one of the original members of Starbucks' software product design team, I led the design of the Android mobile ordering experience, which raised the bar for mobile payments. It was some of the most challenging and rewarding project of my career. I designed, prototyped, presented weekly to Starbucks executives, tested with customers, & iterated on research feedback before shipping nationally.

Menu browse formats

Menu item detail page

Menu item customizations

Order builder & confirmation

Order confirmation & receipt

Reorder previous orders

Early arrival time

Availability

Product specifications

Impact

  • 11M Active monthly users (20% year over year increase). Latest reports indicate usage surpasses 30M.

  • 7M Mobile order & payment transactions monthly.

  • A larger mobile payments solution that Apple Pay (for a bit)

Acknowledgements

Thanks to Bryan Clark, Jeff Peters, Jason Stoff, Trevor Denton, Caroline Maxwell, Jesse Herlitz, Ryan Shafer, Ben Straley and Adam Brotman.